Category: English lessons

parts of a resto

Parts of a Restaurant

Posted on by Ms. Elle

A. Listening

A.1 Listen to the audio (track 2: parts of a restaurant), and enumerate the parts of a restaurant mentioned.

    
    
    
    
    

A.2 Listen again (track 3: parts of a restaurant), and answer the questions below.

1. It is where food is prepared and cooked. ________________________________

2. It is where guests are greeted._________________________________________

3. It is where offices and storage rooms are found. __________________________

4. It is where guests are seated and served food. ____________________________

5. It is where guests order drinks. ________________________________________

6. It is where food and drinks are picked-up to serve to customers. ____________

7. It should be accessible to customers and clean all the time. _________________

B. Reading aloud and Pronunciation

C. Vocabulary

You may download this file hereDownload

Tracks 1-3 for the listening activities

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types of resto

Types of Restaurant

Posted on by Ms. Elle

A. Listening

A.1 Listen to the audio (track 1: types of restaurant) and write down at least 10 words that you hear.

    
    
    
    
    

A.2 Listen again (track 1: types of restaurant), and answer the questions below.

1. What is the name of the restaurant?______________________________________

2. What type of restaurant is it? ___________________________________________

3. What other 2 services they offer? ________________________________________

B. Reading Aloud and Pronunciation

B.1 Listen to the audio again (track 1: types of restaurant). Fill in the missing words. Read the text aloud in class.

Text Box: Welcome to _____________________________, home of the finest ________________ in Las Vegas. It is located inside ______________, and being only 5 minutes away from the famous Las Vegas strip we are the hotspot for both __________ and ____________. We have a grand _____________ area with _____________________ to accommodate anyone’s needs from a ________________ to large _______________. We are open from 10AM to 5 PM daily.

C. Vocabulary: Types of Restaurants

 In ThaiCharacteristics
A. Fine Dining  à¸­à¸²à¸«à¸²à¸£à¸Šà¸±à¹‰à¸™à¹€à¸¥à¸´à¸¨Offers luxurious dining experience  
Service Style: Full service at the table and some with wine pairing Service time: Moderate-long
Price point: expensive
B. Casual Dining            
C. Fast Food            
  D. Café            
E. Buffet            
F. Cafeteria            
G. Bistro            
H. Ghost Restaurant            
I. Family Restaurant                    
J. Pub            
K. Pizzerias          
L. Bakeries          
M. Food Trucks          
N. Pop-up Restaurants          

Challenge Yourself 1. Read and Answer.

1. What is Fast Casual Dining and how different it is from Fast Food?

2. How similar and different is a Family Restaurant from Casual Dining?

You may download this file here: Download

Tracks 1-3 for the listening activities

MORE HERE

English for hotel business

English for Hotel Business and Services

Posted on by Ms. Elle

English for Hotel Business and Services is for students taking up Hospitality. The aim is to provide future hospitality service men and women the necessary knowledge and vocabulary in English. Effective English communication with English speaking clientele is important in delivering excellent services and customer satisfaction. On a larger scale, having fluent English speaking hotel staff could attract more foreign guests.

Unit 1: Hotel Staff and Their Duties

Unit 2: Check in and Check out

Unit 3: Hotel Rooms and Facilities

Unit 4: Dealing with Complaints

Unit 5: Hotel Restaurant and Services

MORE HERE

hotel vocabulary mitchryan

Hotel Vocabulary: Listening, Pronunciation, and Speaking

Posted on by Ms. Elle

Dealing with hotel guests is the primary duty of hotel staff. This means being able to effectively converse with them, provide needed information, and assist and deal with challenges related to work. To successfully work in this environment, one must be equppied with communication skills. Here, ESL learners will learn and improve their listening, pronunciation, and speaking skills in terms of hotel vocabulary.

LISTENING for hotel vocabulary (00:04 – 1:20)

Answer the listening guide questions on your course book

VOCABULARY: GAMES

Game 1. Instructions

  1. Let one student stand in front of the class with his/her back to this presentation.
  2. The class gives hints/clues by describing the word.
  3. The student in front will guess the word.

Game 2. Instructions

  1. Let one student stand in front of the class with his/her back to this presentation.
  2. The class gives hints/clues by describing the word.
  3. The student in front will guess the word.

PRONUNCIATION: Listen to the pronunciation of common hotel-related words in the video above (1:22 – 2:02). Practice each word by saying out loud how the words are spoken. Intelligible pronunciation is more important, which follows the English phonology.

SPEAKING: Listen to a sample dialogue between two persons in the video above (2:04-2:47). Answer the guide questions on your coursebook.

  • speaking activity 1: guided (coursebook)
  • speaking activity 2: guided (coursebook)
  • speaking activity 3: unscripted (scenarios will be given in class)

MORE HERE

hotel staff and their duties

Hotel Staff and Their Duties

Posted on by Ms. Elle

Hotel staff are crucial members of the any hotel business. They are the backbone of the whole operation. Their duties should be specific and executed with precision. Here’s a lesson on hotel staff and their duties.

LISTENING

  1. Listen to the dialog between Mark Smith, the general manager of Happy Hotel, and Summer Brown.

Dialog 1 (Mark and Summer)

At the Front Office

Mark: Hi, I’m Mark Smith, the general manager of this hotel.

Summer: Good morning, Mr. Smith. My name’s Summer Brown, the new receptionist. This is my first day here. Nice to meet you, sir.

Mark: Nice to meet you too, Ms. Brown, and welcome to our Hotel. By the way, have you been informed about your job as a receptionist?

Summer:    Yes, sir. I’m in charge of the front desk.  I’m responsible for welcoming guests, and I have to assist them during check in and check out. By the way, you can  call me Summer.

Mark: OK, Summer. Besides welcoming guests, and taking care of their check in and out; your duties include receiving guest reservations as well.

Summer:    All right, Mr. Smith. Thank you for your advice.

Mark: You’re welcome. See you later.

2. Listen again and answer the questions.

  1. Who is Summer Brown?
  2. What does a receptionist/ reception clerk do?
  3. Who is Mark Smith?

3. Listen to the dialog again and complete the following sentences.

Dialog 1 (Mark and Summer)

  1. I’m Mark Smith, the [1] ___________________ of this hotel.
  2. This is my first day here. Nice to [2] ________________  you, sir.
  3. Nice to meet you, too, Ms. Brown, and [3]  ___________     to our Hotel.
  4. By the way, have you been informed about your job as a [4] _________here?
  5. I’m in [5]   _______________ of the front desk and ….
  6. I’m responsible for welcoming [6] ______________, and I have [7] ____________ them during check in and check out.
  7. Besides ……, your duties include________________________ as well.
  8. All right, Mr. Smith. Thank you for your [9] ________________ .
  9. You’re welcome. [10] ________________  later.

 4. Listen to the audio clip of hotel staff talking about their hotel duties. Complete the chart below.

Dialog 2 (hotel duties)

hotel dialogue

VOCABULARY

5. Match each job with a suitable duty.

SPEAKING

6. Role play. Work in groups of 4. Listen to what each of the staff talks again and then take turn to practice saying each job and the duty above.

   A. Take a role to play

   B. Listen to dialog 2 again

   C. Practice your line/script

D. Role play a hotel scene where each member gets to talk about his/her job.

GRAMMAR

Use SIMPLE PRESENT TENSE when taking about job or job description.

Follow the pattern below when explaining job duties.

PATTERN

grammar pattern

Example

7. Write two sentences about the hotel staff and their duties.  Use the grammar  pattern above.

hotel staff duties exercise grammar

Other sources

Hotel Staff: Employment Options and Descriptions

A comprehensive overview of job positions within a hotel

MORE HERE