Hotel staff are crucial members of the any hotel business. They are the backbone of the whole operation. Their duties should be specific and executed with precision. Here’s a lesson on hotel staff and their duties.

LISTENING

1. Listen to the dialog between Mark Smith, the general manager of Happy Hotel, and Summer Brown.

Dialog 1 (Mark and Summer)

At the Front Office

Mark: Hi, I’m Mark Smith, the general manager of this hotel.

Summer: Good morning, Mr. Smith. My name’s Summer Brown, the new receptionist. This is my first day here. Nice to meet you, sir.

Mark: Nice to meet you too, Ms. Brown, and welcome to our Hotel. By the way, have you been informed about your job as a receptionist?

Summer:    Yes, sir. I’m in charge of the front desk.  I’m responsible for welcoming guests, and I have to assist them during check in and check out. By the way, you can  call me Summer.

Mark: OK, Summer. Besides welcoming guests, and taking care of their check in and out; your duties include receiving guest reservations as well.

Summer:    All right, Mr. Smith. Thank you for your advice.

Mark: You’re welcome. See you later.

2. Listen again and answer the questions.

1. Who is Summer Brown?
2. What does a receptionist/ reception clerk do?
3. Who is Mark Smith?

3. Listen to the dialog again and complete the following sentences.

Dialog 1 (Mark and Summer)

1. I’m Mark Smith, the [1] ___________________ of this hotel.
2. This is my first day here. Nice to [2] ________________  you, sir.
3. Nice to meet you, too, Ms. Brown, and [3]  ___________     to our Hotel.
4. By the way, have you been informed about your job as a [4] _________here?
5. I’m in [5]   _______________ of the front desk and ….
6. I’m responsible for welcoming [6] ______________, and I have [7] ____________ them during check in and check out.
7. Besides ……, your duties include________________________ as well.
8. All right, Mr. Smith. Thank you for your [9] ________________ .
9. You’re welcome. [10] ________________  later.

 4. Listen to the audio clip of hotel staff talking about their hotel duties. Complete the chart below.

Dialog 2 (hotel duties)

VOCABULARY

5. Match each job with a suitable duty.

SPEAKING

6. Role play. Work in groups of 4. Listen to what each of the staff talks again and then take turn to practice saying each job and the duty above.

   A. Take a role to play

   B. Listen to dialog 2 again

   C. Practice your line/script

D. Role play a hotel scene where each member gets to talk about his/her job.

GRAMMAR

Use SIMPLE PRESENT TENSE when taking about job or job description.

Follow the pattern below when explaining job duties.

PATTERN

Example

7. Write two sentences about the hotel staff and their duties.  Use the grammar  pattern above.

Other sources

Hotel Staff: Employment Options and Descriptions

A comprehensive overview of job positions within a hotel

MORE HERE

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