hotel english conversation online practice

Hotel Vocabulary Online Games

Individuals working in the hotel industry or even students who are planning to find work in the hotel, must learn vocabulary related to hotel and hotel business. Online games are fun ways to remember hotel vocabulary.

Learn the ABC’s of hotel and hotel business.


  1. Log in. Write your name.
  2. Click START
  3. Read the clues/hints about the vocabulary to be guessed.
  4. Guess the vocabulary and write your answer in the box. REMEMBER, the word begins with the letter you’ve chosen.


  1. Log in. Write your name.
  2. Click START
  3. Read the clues/hints about the vocabulary to be guessed.
  4. Guess the vocabulary and write your answer in the box. REMEMBER, the word begins with the letter you’ve chosen.


hotel vocabulary mitchryan

Hotel Vocabulary: Listening, Pronunciation, and Speaking

Dealing with hotel guests is the primary duty of hotel staff. This means being able to effectively converse with them, provide needed information, and assist and deal with challenges related to work. To successfully work in this environment, one must be equppied with communication skills. Here, ESL learners will learn and improve their listening, pronunciation, and speaking skills in terms of hotel vocabulary.

LISTENING for hotel vocabulary (00:04 – 1:20)

Answer the listening guide questions on your course book


Game 1. Instructions

  1. Let one student stand in front of the class with his/her back to this presentation.
  2. The class gives hints/clues by describing the word.
  3. The student in front will guess the word.

Game 2. Instructions

  1. Let one student stand in front of the class with his/her back to this presentation.
  2. The class gives hints/clues by describing the word.
  3. The student in front will guess the word.

PRONUNCIATION: Listen to the pronunciation of common hotel-related words in the video above (1:22 – 2:02). Practice each word by saying out loud how the words are spoken. Intelligible pronunciation is more important, which follows the English phonology.

SPEAKING: Listen to a sample dialogue between two persons in the video above (2:04-2:47). Answer the guide questions on your coursebook.

  • speaking activity 1: guided (coursebook)
  • speaking activity 2: guided (coursebook)
  • speaking activity 3: unscripted (scenarios will be given in class)


group discussion

Group Discussion

Discussion is a process where people talk, converse, and discourse about something trivial or significant wherein the end result is to express ideas, make decision, or solve a problem.

Good vs Bad Group Discussion

Video by PolyU ELC

Lesson 1

  • Characteristics of an Effective Group Discussion
  • Roles of Each Member in a Group Discussion
  • Steps in Conducting a Group Discussion


  • Watch the video
  • Answer the following questions for the class discussion later
    1. What are the things to avoid in a group discussion? Make a list.
    2. What would make a group discussion successful? Make a list.
    3. Name/describe the role of each of the members in the group?
    4. How does a good discussion should start? Describe it.
    5. How does a good discussion should end? Describe it.
    6. Suggest ways on how to keep the discussion going.

Suggested Topics for Group Discussion

Make a list of the advantages of marijuana

Make a list of the disadvantages of marijuana

Talk about the benefits and challenges of the use of marijuana

Discuss about the feelings of the general Thai population about same-sex marriage

Why was same-sex marriage approved by the Thai government?

How can Thai people preserve their culture and tradition in the midst of changing times?

Lesson 2

  • Deciding on a topic for group discussion
  • Mind mapping topic for group discussion


  1. Watch the video on how to mind map topics for group discussion
  2. Together with your group members map out your topic on a paper or on your electronic device.
  3. Submit your mind map for consultation, marking, and approval.
  4. Save your work and compile them on your portfolio (paper or electronic)

Lesson 3

  • Group Discussion Script Writing
  • Finish product: group discussion script


  1. Meet your group members
  2. Go through the guidelines in writing a script for your GD.
  3. Write/ organize ideas and information, questions and answers
  4. Submit for approval, and practice for the GD presentation (onsite or recorded in a video).

Guidelines for GD Script writing

  1. Moderator/ facilitator open the discussion
    1. greetings
    2. set the objectives/goals of the discussion
    3. explain briefly but concisely the significance of the topic (why do you need to discuss the topic)
    4. take the attendance (can done immediately after the greetings or before the greetings)
    5. begin the discussion (use transitional phrases to move from this step to the next for example, without further ado let’s begin the discussion….)
  2. Discussion proper
    1. Members at this point share their opinion(s), ask for other’s opinion, express agreement, disagreement or partial agreement, ask or give explanation, ask or express clarification, and ask or give suggestion. You may find helpful phrases for group discussion here.
    2. The exchanges among members should resemble a web of opinions, ideas, and questions, answers that are being thrown around rather than a two-way traffic of question and answer just like an interview (refer to the illustration below).
    3. While discussions are going on, minutes are jotted down or recorded by the secretary or any one assigned.
    4. The GD is completed/ finished when the objectives/goals set in the beginning have already been achieved. The moderator will then transition from this step to the next.

3. The moderator summarizes the discussion and mentions important and salient points from the discussion.

  1. review objective(s)/goal(s) of the group discussion
  2. enumerate the decision reached
  3. closing remark (thank members and bid goodbye, and remind members of their responsibilities, or schedule of the next group discussion/ activities).

Group Discussion Notes HERE


English Conversation

Survey Test/Activity

    English Conversation Structure

    basic parts of a conversation

    Lesson 2 Getting to Know You

    sample conversation
    sample conversation

    ACTIVITY #1. Answer these questions with your partner.

    1. Take a look at your conversation e-book, name the different ways of introducing yourself? Introducing other people?
    2. What is SMALL TALK?
    3. What are topics you should not talk about during small talk?
    4. What are good topics to talk about during small talk?

    ACTIVITY #2. Do this activity with your partner.

    1. Look at conversation samples 1 and 2. Label the parts of the conversation according to the basic conversation structure above.
    2. Write and act out a conversation between two people meeting for the first time at a conference.
    • follow the basic conversation structure – kickstart, body, leave taking, goodbye.
    • small talk topics – nationality, home, occupation, workplace,  and the reason why they come to a conference


    Lesson 3: Request, Permission, Offer

    • Making a request (การร้องขอ)
    • Asking for permission (ขออนุญาติ)
    • Offering help (ให้ความช่วยเหลือ)

    Activity #1

    1. Familiarize the common expressions used for making a request, asking permission, and offering help.
    2. Practice using the expressions – Go to MAKING A REQUEST PRACTICE and ASKING PERMISSION PRACTICE.
    3. Complete the conversation exercises below.

    Activity #2

    1. Write and act out a conversation involving making a request, asking permission, and/or offering help. (Be mindful of the structure of your conversation)


    Making a Request

    polite request in english
    polite request in english

    Asking Permission

    simple sentence pattern for asking permission

    Offering Help


    Somchai: Good morning, Madam. ________(1 offer help)____________?

    Nattawadee: Good morning. __________(2 permission)__________________?

    Somchai: I’m sorry, he’s out of the office at the moment.

    Nattawadee: Oh, well, never mind.

    Somchai: _____________(3 offer help)_______________________ for you tomorrow?

    Nattawadee: Oh, yes please. For 10 AM.

    Somchai: Just a minute… _____(4 decline)_____________ he has another meeting at 10 AM. Will three in the afternoon be all right with you?

    Nattawadee: No, thank you. I’ll meet him at his residence tonight. It’s something urgent.

    Somchai: ________(5 offer help)________________ him anything?

    Nattawadee: Thanks. You could tell him that Ms. Nattawadee was here.

    Somchai: I will tell him.

    Nattawadee: Thank you.


    Tom: Hey Jerry, going somewhere?

    Jerry: Yes. I need to pick up the new guests at the airport.

    Tom: ______(1 offer help)___________________?

    Jerry: That would be great! It can be pretty lonely driving alone you know.

    Tom: I certainly know that. Ok, ______( 2 permission)______ quickly grab my bag.

    Jerry: Ok. Oh by the way I forgot to bring my wallet. ___(3 request)___________ bringing it. It’s on my table next to the computer.

    Tom: Sure thing!

    Jerry: I’ll wait for you in the car.

    Tom: OK.


    Follow the conversation in the video. Fill in the missing conversation lines.


    Lesson 4

    Complaining, Clarifying, Apologizing, and Thanking


    1. Go over your e-book, unit 4.
    2. Define the following complain, clarify, apologize, and thank.
    3. List down words and phrases used for making complaints, asking for clarification, apologizing, and thanking.
    4. Use 2 to 3 of these expressions in a sentence. Share your sentences with your seatmate.
    5. Complete the conversation in the video below. Practice and present your conversation with the customer service agent.


    Wh Questions

    WH- Questions

    To be able to ask questions clearly in a conversation is very important for the following reasons. One, a person would be understood clearly thus avoiding miscommunication. Aside from this, asking questions in a conversation shows that you are interested, and it keeps the conversation going.

    WH-Questions are one of the different ways of asking questions. These are questions that begin with what, where, when, why, who, which, how, how many, how often, and how much.


    What is happening here?

    Where is the bathroom?

    When does the plane arrive?

    Why are there so many people here?

    Who are you talking to?

    Which of the these do you prefer?

    How do I go to the bus station?

    How many countries are there in the ASEAN?

    How often do you ride your bicycle?

    How much are these apples?

    Let’s Practice


    1. Pick a box and an image will pop up.
    2. Ask a WH-question about the image.


    conversation practice

    3 Different Greetings and Leave Taking Dialogues

    In this conversation practice, there are 3 different greetings and leave taking dialogues.

    Greetings and leave taking are two essential parts of any conversation.


    1. Go through the dialogues below, and fill in the missing conversation replies. Please vary your replies for each dialogue.
    2. You may then practice the dialogue together with the video.
    3. Dialogue presentation online.

    Practice 1

    A: Hi, how are you doing?
    B: _______________. __________________________?
    A: I’m pretty good. Thanks for asking.
    B: ________________. _________________________?
    A: I’ve been great. What about you?
    B: ________________. _________________________.
    A: What school do you go to?
    B: _________________.
    A: Do you like it there?
    B: ____________. ________________________.
    A: Good luck with school.
    B: ________________.

    A: Well, it was nice talking to you.
    B: _____________________________.
    A: We should really hang out again.
    B: __________________________.
    A: Where do you want to go?
    B: ______________________________.
    A: That sounds good.
    B: _____________________________.
    A: I’ll call you later.
    B: ____________________________.
    A: See you later.
    B: ____________.

    Practice 2

    A: How’s it going?

    B: __________________. ________________?

    A: Never better, thanks.

    B: _____________________________?

    A: I’ve actually been pretty good. You?

    B: _____________________________.

    A: Which school do you attend?

    B: ___________________________.

    A: Are you enjoying it there?

    B: ______________. _________________.

    A: Good luck with that.

    B: _____________.

    A: I enjoyed talking to you.

    B: ______________________________.

    A: We should hang out some time.

    B: ____________________________.

    A: Is there anything you would like to do next time?

    B: __________________________?

    A: I’d like that.

    B: ______________________.

    A: I’m going to call you soon.

    B: ____________________.

    A: See you soon.

    B: _____________.

    Practice 3

    A: How are you doing today?

    B: ________________. ___________________?

    A: I’m absolutely lovely, thank you.

    B: _______________________________?

    A: I haven’t been better. How about yourself?

    B: _______________________.

    A: Where are you going to school?

    B: ______________________.

    A: How do you like it so far?

    B: _________________. ______________________.

    A: I wish you luck.

    B: _________________.

    A: I had fun talking to you.

    B: ________________________________.

    A: I think we should really do something sometime.

    B: _____________________________.

    A: What do you want to do next time?

    B: _________________________________________?

    A: Yeah, let’s do that.

    B: _________________________.

    A: I’ll call you so we can set that up.

    B: ___________________.

    A: All right, see you.

    B: ___________.


    simple sentence pattern for asking permission

    Asking for Permission: Spin the wheel

    Asking for permission/ asking permission is used if you need someone’s consent or approval to do something. It differs from making a request as the “action” is done by “I” or the speaker, whereas with the latter, the action is done by the “you” or the person(s) on the other end of the conversation.

    Here are simple sentence patterns for asking permission

    sentence pattern for asking for permission

    Activities for asking permission


    1. Spin the wheel
    2. Read the message
    3. Use it to ask for permission


    Take a glimpse of Songkhla Thailand

    polite request in english

    Making a request: Spin the Wheel

    Making a request is when asking someone to do something for you. The request needs to be done in a polite manner, and there are several ways of asking requests politely. Below are three of the simplest and easy to remember phrases used when making requests in English

    English formula for making a request



    1. Spin the wheel
    2. Read the message
    3. Use it to make a request
    4. You may write your answer on the comment section.



    1. Tap each box
    2. Read the message
    3. Use it to make a request


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