English for Hotel Business and Services is for students taking up Hospitality. The aim is to provide future hospitality service men and women the necessary knowledge and vocabulary in English. Effective English communication with English speaking clientele is important in delivering excellent services and customer satisfaction. On a larger scale, having fluent English speaking hotel staff could attract more foreign guests.
Unit 1: Hotel Staff and Their Duties
Unit 2: Check in and Check out
Unit 3: Hotel Rooms and Facilities
Unit 4: Dealing with Complaints
Unit 5: Hotel Restaurant and Services