Here, you will learn about making a complaint, apologizing, clarifying, and thanking in English.
Speaking Practice 1 with AI
Audio Script
3BB customer service: Hello 3BB internet customer service. How may I be of help.
Customer: Â Â Â Â Â Â Â Â Â _______________________________________________
3BB customer service: Sorry to hear that. What is the problem?
Customer:Â Â Â Â Â Â Â Â Â Â _______________________________________________
3BB customer service: For a moment. I need to check if there’s a reported issue in your area. I need your client number. Do you have it?
Customer: Â Â Â Â Â Â Â Â Â _______________________________________________
3BB customer service: Thank you. The system does not show any maintenance in your area.
Customer: Â Â Â Â Â Â Â Â Â ______________________________________________
3BB customer service: I can’t tell from here. A technician has to come to your house and take a look.
Customer: Â Â Â Â Â Â Â Â Â _____________________________________________
3BB customer service: They can be there between 8AM and 12PM tomorrow. Will someone be home at that time?
Customer:Â Â Â Â Â Â Â Â Â Â _____________________________________________
3BB customer service: Okay. Our technician will be at your house sometime between 8AM and 12PM tomorrow. Is there anything else?
Customer: Â Â Â Â Â Â Â Â Â _____________________________________________
MORE HERE
- Chapter 3: Diplomatic Cargo and Pouches
- Lesson 3: Expressing Sympathy & Empathy, and Asking & Giving Opinion
- Past Stories
- Announcement Quiz 2: Synonyms and Antonyms
- Announcement Quiz 1: Synonyms
- Announcements
- LESSON 2: Congratulating, Thanking, and Apologizing
- Chapter 2: The Policy Process
- Unit 2: I think it’s exciting!
