Check-in and check-out are services offered in hotels. These are primary services that require an employee to have good communication skills in English, especially so, if hotel clienteles are of different nationalities. Listening: Check-In Christopher Jones, a receptionist at Happy Hotel is receiving a guest at the front desk. Listen to their conversation. Dialog 1 …
Here, you will learn about making a complaint, apologizing, clarifying, and thanking in English. Speaking Practice 1 with AI Audio Script 3BB customer service: Hello 3BB internet customer service. How may I be of help. Customer: _______________________________________________ 3BB customer service: Sorry to hear that. What is the problem? Customer: _______________________________________________ 3BB customer service: …
Complaining, Apologizing, Clarifying, and Thanking Read More »
Scroll through this presentation on the 4 structures of English conversation. Learn what the 4 structures are and then create your own conversation. Example: OPENING a conversation Example: MAINTAINING a conversation Example: LEAVE TAKING Example: ENDING a conversation DO THIS… unit 2 Example Download this conversation template MORE HERE
Questions A question is a sentence that asks for information. There are several kinds of questions in English. Being aware of the different types of questions can help you know what kinds of information people are asking for and how to response. Understanding questions and being able to form questions are necessary for successful …
Survey Test/Activity English Conversation Structure Lesson 2 Getting to Know You ACTIVITY #1. Answer these questions with your partner. ACTIVITY #2. Do this activity with your partner. HELPFUL VIDEOS Lesson 3: Request, Permission, Offer Activity #1 Activity #2 HELPFUL PHRASES Making a Request Asking Permission Offering Help CONVERSATION EXERCISES – 1 Somchai: Good morning, Madam. …
To be able to ask questions clearly in a conversation is very important for the following reasons. One, a person would be understood clearly thus avoiding miscommunication. Aside from this, asking questions in a conversation shows that you are interested, and it keeps the conversation going. WH-Questions are one of the different ways of asking …
Introducing yourself in the workplace conversation between 2 people scenario: new at the workplace Dialogue Jeff: (1)__________. Are you new here? Jane: Yes, I just started on Monday. Jeff: Really? That’s great. By the way, (2)_________________ Jeffrey. (3)_______________ Jeff. I’m an accountant. Jane: (4)_______________________, Jeff. I’m Jane. Jeff: Nice to meet you. (5)____________________, Jane? Jane: …
Getting to know you dialogue conversation between 2 people scenario: at a party Dialogue Speaker 1: (1)_________, __________________. Speaker 2: (2)_______________________. I’m Ben. Speaker 1: This is a great party, isn’t it? Speaker 2: It sure is. It’s really (3) ___________ to meet everybody. Speaker 1: So Ben, (4) ____________________? Speaker 2: I’m from Seoul, …
Getting to know you at a party (fill in the missing phrases) Read More »
Making a request is when asking someone to do something for you. The request needs to be done in a polite manner, and there are several ways of asking requests politely. Below are three of the simplest and easy to remember phrases used when making requests in English SPIN THE WHEEL GAME Instructions OPEN THE …