Complaining, Apologizing, Clarifying, and Thanking

Here, you will learn about making a complaint, apologizing, clarifying, and thanking in English.

Speaking Practice 1 with AI

Audio Script

3BB customer service:   Hello 3BB internet customer service. How may I be of help.

Customer:           _______________________________________________

3BB customer service:  Sorry to hear that. What is the problem?

Customer:           _______________________________________________

3BB customer service: For a moment. I need to check if there’s a reported issue in your area. I need your client number. Do you have it?

Customer:          _______________________________________________

3BB customer service:   Thank you. The system does not show any maintenance in your area.

Customer:           ______________________________________________

3BB customer service:   I can’t tell from here. A technician has to come to your house and take a look.

Customer:           _____________________________________________

3BB customer service:  They can be there between 8AM and 12PM tomorrow. Will someone be home at that time?

Customer:           _____________________________________________

3BB customer service:   Okay. Our technician will be at your house sometime between 8AM and 12PM tomorrow. Is there anything else?

Customer:           _____________________________________________

MORE HERE